LabCompass

Seonjeong Lee

Social Sciences · Purdue University West Lafayette

OpenAlex ORCID
Mid career · publishing since 2009Rising activity
Digital Marketing and Social MediaConsumer Behavior in Brand Consumption and IdentificationCustomer Service Quality and LoyaltyTechnology Adoption and User BehaviourConsumer Retail Behavior Studies

Publications

90

Citations

2,973

Est. group size

—

Recurring co-author estimate

Active years

18

Publishing since 2009

Research summary
AI-generated

This researcher studies how customers experience and interact with technology in hospitality and tourism settings, including digital trust, service robots, AI-assisted learning, and digital communication strategies. The work combines consumer behavior research with service design to understand how technology adoption affects customer perceptions, loyalty, and satisfaction. Note that the bibliographic record also includes materials-science publications (e.g., on OLEDs, nanogenerators, and gas sensors) that appear unrelated to the hospitality/tourism topic area, suggesting these may belong to a different author sharing the same name.

Digital trust and technology adoption in hospitality/tourismService robots and AI in customer serviceConsumer behavior and brand experienceService design and digital communication strategiesCustomer experience and loyalty in tourism

Publication output was relatively steady from 2017-2020, dipped sharply in 2021-2022, then recovered to a moderate and fairly steady pace from 2023 onward.

Generated by claude-sonnet-5 from public bibliographic data · Jul 20, 2026

Publication cadence
Publications per year over the last 10 years — averaging 5.0/year recently
2017: 9 publications172018: 11 publications11182019: 8 publications192020: 9 publications202021: 2 publications212022: 3 publications222023: 8 publications232024: 8 publications242025: 5 publications252026: 1 publication26
Recent publications
Publishes in
  • International Journal of Contemporary Hospitality Management×7
  • Journal of Hospitality and Tourism Technology×7
  • Journal of Hospitality & Tourism Research×6
  • International Journal of Hospitality Management×4
  • Journal of Hospitality Marketing & Management×3
Similar researchers
By research-topic overlap

This profile was generated automatically from public scholarly data (OpenAlex). Group size and activity levels are estimates derived from co-authorship patterns.

Last updated Jul 20, 2026.

Claim or correct this profile