LabCompass

Can Lu

Social Sciences · The Ohio State University

OpenAlex
Mid career · publishing since 2016
Digital Marketing and Social MediaCustomer Service Quality and LoyaltySharing Economy and PlatformsTechnology Adoption and User BehaviourService and Product Innovation

Publications

16

Citations

1,160

Est. group size

—

Recurring co-author estimate

Active years

10

Publishing since 2016

Research summary
AI-generated

Can Lu studies how technology and digital services shape customer behavior, focusing on areas like smart services, the sharing economy, mobile banking, and live streaming in hospitality and tourism contexts. Much of this work involves developing and testing measurement tools (scales) to capture concepts such as trust, risk perception, nostalgia, and service experience, and applying them to real-world business settings. The research is aimed at understanding how consumers adopt and engage with new digital and platform-based services.

Sharing economy and platform business modelsSmart services and technology-driven customer experienceTrust and risk perception in digital servicesHospitality and tourism marketingValue co-creation and consumer engagement

Publication output peaked around 2018-2019 and has since slowed to roughly one publication per year in recent years.

Generated by claude-sonnet-5 from public bibliographic data · Jul 20, 2026

Publication cadence
Publications per year over the last 10 years — averaging 0.6/year recently
2017: 1 publication172018: 3 publications182019: 5 publications5192020: 2 publications202021: 1 publication21222023: 1 publication232024: 1 publication242025: 1 publication2526
Recent publications
Publishes in
  • PsycTESTS Dataset×3
  • Journal of Services Marketing×1
  • International Journal of Quality and Service Sciences×1
  • Journal of service management×1
  • International Journal of Hospitality Management×1
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By research-topic overlap
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  • Seonjeong Lee

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  • Ran Huang

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  • Lu Yan

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This profile was generated automatically from public scholarly data (OpenAlex). Group size and activity levels are estimates derived from co-authorship patterns.

Last updated Jul 19, 2026.

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