LabCompass

Alei Fan

Social Sciences · Purdue University West Lafayette

OpenAlex ORCID
Established · publishing since 1994Rising activity
Digital Marketing and Social MediaCustomer Service Quality and LoyaltyAI in Service InteractionsDiverse Aspects of Tourism ResearchSharing Economy and Platforms

Publications

78

Citations

2,148

Est. group size

~4

Recurring co-author estimate

Active years

33

Publishing since 1994

Research summary
AI-generated

Alei Fan studies how technology, especially AI and service robots, shapes customer experiences in hospitality, tourism, and service industries. Their work examines topics like generative AI travel recommendations, chatbots, robotic staff, and sensory or emotional aspects of service, often connecting these to consumer behavior, well-being, and business outcomes. Much of this research is applied, aiming to inform how hospitality and service companies design technology-enabled experiences.

AI and robots in hospitality/serviceConsumer behavior and decision-making in tourismService experience and emotional well-beingTechnology adoption and customer perceptionsSustainability and cultural aspects of hospitality

Publication output has grown fairly steadily over the last decade, rising from occasional papers around 2018-2019 to a consistent pace of roughly 9-12 papers per year from 2022 onward.

Generated by claude-sonnet-5 from public bibliographic data · Jul 20, 2026

Publication cadence
Publications per year over the last 10 years — averaging 9.4/year recently
172018: 1 publication182019: 7 publications192020: 5 publications202021: 9 publications212022: 9 publications222023: 9 publications232024: 11 publications242025: 12 publications12252026: 6 publications26
Recent publications
Publishes in
  • International Journal of Contemporary Hospitality Management×12
  • International Journal of Hospitality Management×9
  • Journal of Hospitality & Tourism Research×9
  • Journal of Foodservice Business Research×7
  • Tourism Management×3
Similar researchers
By research-topic overlap

This profile was generated automatically from public scholarly data (OpenAlex). Group size and activity levels are estimates derived from co-authorship patterns.

Last updated Jul 20, 2026.

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