LabCompass

Stephanie Q. Liu

Business, Management and Accounting · The Ohio State University

OpenAlex ORCID
Mid career · publishing since 2014
Consumer Behavior in Brand Consumption and IdentificationDigital Marketing and Social MediaCustomer Service Quality and LoyaltyCulinary Culture and TourismAI in Service Interactions

Publications

58

Citations

3,336

Est. group size

~1

Recurring co-author estimate

Active years

13

Publishing since 2014

Research summary
AI-generated

Stephanie Q. Liu studies how consumers respond to service technologies, especially AI and robots, in hospitality, tourism, and retail settings. Her work examines topics like trust and emotional reactions to AI service failures, anthropomorphism of service robots, online reviews, and marketing techniques such as language style, imagery, and nostalgia in advertising. This research is relevant to students interested in consumer psychology, service marketing, and the human side of adopting AI in customer-facing industries.

AI and robots in customer serviceConsumer behavior and psychology in hospitality/tourismDigital marketing and online consumer reviewsService failure and recoveryExperiential and sensory marketing

Publication output rose from 2017 to a peak around 2019-2022, then moderated to a steadier pace of about 4-5 papers per year in recent years.

Generated by claude-sonnet-5 from public bibliographic data · Jul 20, 2026

Publication cadence
Publications per year over the last 10 years — averaging 4.6/year recently
2017: 1 publication172018: 4 publications182019: 8 publications8192020: 7 publications202021: 7 publications212022: 7 publications222023: 4 publications232024: 5 publications242025: 5 publications252026: 2 publications26
Recent publications
Publishes in
  • International Journal of Hospitality Management×11
  • Journal of service management×7
  • Annals of Tourism Research×5
  • Journal of Hospitality & Tourism Research×5
  • Journal of Business Research×4
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This profile was generated automatically from public scholarly data (OpenAlex). Group size and activity levels are estimates derived from co-authorship patterns.

Last updated Jul 19, 2026.

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